REFUND POLICY

 

Patrick Weaver Ministries and all subsidiaries or affiliated brands (hereinafter referred to as “Patrick Weaver Ministries,” “Patrick Weaver,” “PWM,” “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Privacy Policy. Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

No Guarantee of Results. We don’t guarantee results or offer legal or medical advice. Always consult with your professionals. “G3” is a reference to Patrick Weaver’s G3 Coaching Program and not a guarantee of success. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. It takes education, drive and hard work to reach your goals.
 
Customer Service. Customers can contact customer service by logging into their PWM Account by going to  >>Menu >> Resources >> My Account. After logged in, go to the Customer Service Tab to contact Customer Support via Live Chat or a Trouble Ticket.
 

Physical Products

Allow 8-10 busies days for US deliveries and 10-14 business days for International deliveries. Products are shipped regular mail via USPS, and for express deliveries (for select products only — when indicated), our facilities proudly use: 
 
      
 
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department during the hours of 9 AM – 6 PM PST, Monday through Friday by logging into your account, “My Account,” and going to the “Customer Service” tab.
 
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
 
We strive to exceed customer expectations. 100% customer satisfaction is our #1 priority.
 
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, or if a product is materially defective, simply contact our customer service department within 30 days and you will receive a full refund (less shipping and handling). Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
 
PW eBook Publishing
eBook Publishing refunds are subject to the following terms and conditions:
 
(a) Company is not responsible for client non-participation, non-delivery or non-use of service following purchase. Client has no time limit on providing materials required to complete service request.
 
(b) Refunds will only be provided for nonperfomance of services including eBook conversion to agreed upon format(s), delivery of marketing material and associated graphics, and book cover design by company within a two (2) week time frame from the date of purchase. Book cover designs will follow guidelines/layout of preselected layout by the author from the selection of book cover options provided online by the company. Example eBook cover layout, colors, fonts and images offered by company are available for client selection before and after purchase.
 
(c) A delay on the clients part to provide client supplied/required material to complete client project including the manuscript in the required format, images or pictures to be used for book cover or revisions to manuscript will not be constituted as a delay or nonperformace on the part of the company and a refund in such cases will not be provided,
 
(d) Author will be refunded 100% of the purchase amount in the event of nonperformance by company or failure to provide the aforementioned services within the aforementioned time. While we never anticipate a delay or failure to perform on our part, in the event that such did occur, we will gladly refund your purchase.  To request a refund, log into “My Account” and go to the “Customer Service” tab and submit a refund request. 
 
(e) Refer to the “Terms of Use,” Section 8, for obligations, rights and protection of author supplied materials to company.
 

Digital Download Products

There is no refund at all on any digital products including eBooks, MP3’s or G3 Coaching Programs. You will receive access to the G3 Coaching platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue.

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you.

Please be advised that any and all agreements for downloadable/digital products, G3 Coaching programs are NOT subject to cancellation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.

G3 Coaching Program

Please be advised that the Mentor Program runs on an four (4), six (6) or eight (8) week schedule that begins and ends on a certain date that is determined by your start date. The Mentor live chat sessions are archived and may be accessed during the period in which you are enrolled. Access to the archived chat sessions and program content will continue to be available for your access after the program end date for period of 1 year.

There are no refunds for the program and no refunds or credit for any sessions. Registrations are transferable to another person at your sole responsibility and discretion. To transfer your registration in a G3 Coaching program, contact our customer service department during the hours of 9 AM – 6 PM PST, Monday through Friday by logging into your account, “My Account,” and going to the “Customer Service” tab to submit your request. It is incumbent upon the Mentee to participate in scheduled training and follow the training schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.
 
By becoming a part of the G3 Mentor community, you agree to abide by our online community guidelines and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy.
 

ATTENTION TO PURCHASERS OF ANY LIVE EVENT TICKETS:

Live Event Tickets

Live Event tickets are nonrefundable unless otherwise specified. In order to enter any Live Event, you must have your own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event. To enter a Live Event you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies).

Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area, unless specified that backpacks are allowed. This event is for mature audiences only.

You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age. No exceptions will be made, even if you are accompanied by an adult or a person with valid identification. Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages. In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may asked to retrieve verification or be denied access to the event and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:

• Government-Issued Passport with Photo;
• Government Driver’s License with Photo (U.S. or Canada);
• Military Identification Card with Photo; or
• Government-Issued Identification Card with Photo.

No other forms of identification will be accepted.

If for any reason you are unable to attend an event, within 15 days prior to the event you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credits. We will be happy to move you to the next available event, but please note that credits for events may only be used once, unless there are extenuating circumstances with proof and documentation, We reserve the right to deny issuing a credit for a live event if this policy is over used or abused.

All requests for credit must be submitted to Customer Service through your “My Account” page at least 15 calendar days prior to the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit. If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy. Only tickets purchased without restrictions and not as part of a bundle or promotional giveaway are eligible to receive store credit.

Only tickets purchased without restrictions may be changed for a future event or a store credit if the request is made in writing at least 15 days prior to the event. Any request made less than 15 days before the event will be denied. There is a one-time change fee of 25% of the ticket price or $100.00, whichever is the lesser amount.

ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST. If we do not have your size or we have run out of merchandise, there is no monetary value attached to the promotional item. As the merchandise is custom made by a third-party vendor, there may be small variances in sizes and as such we cannot offer exchanges for fit. Once your ticket is purchased, you will receive a tracking number for the shipment of your merchandise if your ticket was purchased in conjunction with a gift.

If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit must be in writing and occur 15 days prior to the date of the event.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 60 days prior to the event or the ticket is considered forfeited and you will not receive any store credit for the value of the ticket.

All tickets are nontransferable without notifying Customer Service to transfer the ticket for you. At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.

Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. Also, for security purposes all attendees must be wearing their badge during the Event to identify their ticket level. Please ensure that your badge is with you and on your person at all times during the Event for which it was purchased.

If you have received a coupon code for a free live event ticket, the seat remains the property of Patrick Weaver Ministries until such time that you have confirmed your registration. If you do not reserve your seat at least 30 days before the event, your coupon will be forfeited.

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these terms and conditions.

If your even ticket came with a hotel room, please be advised that all hotel accommodations are subject to availability. Should the hotel in the offer not have availability at the time of booking, then the closest hotel of similarity will be chosen. As we do not control the hotel and its reservations, we are unable to guarantee a room at the exact hotel in the offer should their rooms fill up before booking occurs. The replacement hotel will be selected based on proximity to the event, availability and similarity of amenities. If you choose to forfeit the replacement hotel, there is no credit for the cost of the hotel and you will be solely responsible for the payment of your own selected hotel.

If any of our live events are postponed due to a temporary supervening event that arises without the fault of the Company, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, including deleted legislation and executive orders; strikes; industrial disputes; riots, rebellion and war; local government closures due to weather; and any other reason for the safety and health of the community at large. If an event cannot be rescheduled within 180 days, the purchaser shall receive a store credit in the amount of the original purchase.

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to the Live Event.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, who fails to comply with the venue’s rules or policies or violates any of the companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Attention for international customers who are purchasing tickets to live events:

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable and/or only available for a store credit under certain programs as outlined in these terms and conditions.

By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the terms and conditions set forth in this Refund Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.

Publicity Release; Information Sharing

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to Patrick Weaver Ministries, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Patrick Weaver Ministries events and/or other events produced by Patrick Weaver Ministries or any of Patrick Weaver Ministries affiliates and hereby release Patrick Weaver Ministries and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by PATRICK WEAVER™, and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

I irrevocably grant permission to PATRICK WEAVER™, and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial. I understand and agree that all photos and videos will become the property of PATRICK WEAVER™, and all affiliated companies and will not be returned.

I hereby hold harmless, release, and forever discharge PATRICK WEAVER™, and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of PATRICK WEAVER™, and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Miami, Florida.

I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by PATRICK WEAVER™, and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

Please contact our Customer Support Department via our contact form regarding all ticket questions.
 
Any item purchased from an affiliate that is to be fulfilled by an affiliate will require the purchaser to communicate with the affiliate regarding any customer service or technical issues. We cannot guarantee or provide a refund or credit on items we do not fulfill.
 
By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.
 
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on April 2, 2020.